#INDIGO BOOKS OAKVILLE UPDATE#

'If they let this drag on a lot more then there is going to be some serious reputational damage, because people will say, 'What's wrong with Indigo? Why don't they have their act together?'”Ĭustomers are understanding to a degree as high-profile cyberattacks come up regularly. Indigo has also yet to say when it expects to be fully up and running, and the longer it goes on the worse the effect, said retail analyst and author Bruce Winder. 'Customers do get a little nervous, regardless, so I think they'll probably be still some work to do on making sure that the customer is fully comfortable returning to the stores and on their website and making those purchases.” Updates only go so far and it's still not clear what, if any, other personal data was affected or what the nature of the incident is, so the company has work ahead of it, said Hutcheson. The latest notice also said the company is working hard with third-party experts to investigate and resolve this cybersecurity incident.

#INDIGO BOOKS OAKVILLE UPDATE#

The company has been responding to customer questions through various social media channels, including an update Tuesday that said customer credit and debit card information was not compromised as it doesn't store full credit or debit card numbers in our systems. 'There is going to be some fallout on reputation, but I think that can be offset by all the things that they did do right in terms of being transparent, they informed the customer quickly.” Those updates, which have also gone out across social media, have been an important part of minimizing the damage, said retail expert Lisa Hutcheson. Shoppers can now use payment cards in store, but still can't process returns or exchanges while the website is fully off-line and only shows the latest notification from the company. 8 that its website was knocked out and it was only able to accept cash payments in stores. as its website remains off-line more than a week after a cyberattack, experts say. But this is the year to take the plunge.TORONTO - The risks of reputational damage are growing for Indigo Books & Music Inc. It can be intimidating opening your garden to visitors for the first time. We hope to see Open Gardens in Hamilton and all its communities, Burlington and Oakville, Haldimand, Norfolk, Brant and Niagara. No charge, no tickets, no tour schedule to stick to. I compile it all into chronological listings, they appear in the Spectator, with the Waterdown Garden Walk details, and another Open Garden Week is underway. Everyone goes away happy.Īll you have to do to have your garden part of the event is send me information on your garden and when you will have it open. Visitors show up and make admiring noises about the garden. Open Garden Week is a simple concept: “Hosts” open their garden to any and all visitors on one or more of the Open Garden Week days, during hours they pick. Waterdown Garden Walk, which has been tied into Open Garden Week for several years, will begin on Saturday, June 24. Open Garden Week is back and will run from Sunday, June 25 to Tuesday, July 4. You can reach him at or on Facebook at Rob Howard: Garden Writer. He’s a garden writer, speaker and garden coach. Rob Howard lives and gardens in Hamilton.

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